One of the primary goals of CalPB is to maintain highest standards of quality in all business practices and operations. We continuously work towards improving our services, while offering cost effective and best medical billing practices to our clients. At CalPB, we adhere to international standards and policy guidelines and strive to fulfill customer's needs and expectations. To deliver high levels of quality performance, we pursue the following aims

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• Exceed customer’s expectations by providing quality service on time, every time

• Delivering error free and industry standards compliant services at the most competitive prices

• Earn customer confidence and loyalty by providing services and interactions of highest quality and greatest value

• Continuously monitor and improve customer's total experience

• Motivate employees to achieve organization goals and employee retention

• Continuous training and employee improvement to develop skilled and qualified people

• Encourage a work environment wherein highest levels of efficiency can be delivered

• Implement a policy framework which is periodically reviewed to ensure better performance in all spheres of activity

 

We adhere to The Health Insurance Portability and Accountability Act (HIPAA) standards for transaction processing and safeguarding the privacy rights and security of patient's information. Our Quality Management System is certified to ISO 9001:2015 and ISO 27001:2013.